Returns & Exchanges

Due to the perishable nature of our artisanal food products, we strive to ensure every order arrives in perfect condition. If your items are damaged or incorrect, we offer a hassle-free resolution within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and photos of any damaged or incorrect food items.

• 2.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or replacement is applicable.

• 3.
  Disposal or Return

  For food safety reasons, most items do not need to be shipped back; we will advise if a return of non-perishable goods is required.

• 4.
  Refund Issued

  Once approved, a credit will be applied to your original payment method or a fresh replacement will be shipped at no extra cost.